03 Sep, 2021
www.nowayout-escape.at will not offer any refunds after a booking has been confirmed or when the game has been started. Any customer not attending the venue will be charged with the full amount due. A booking is considered confirmed once the customer has paid the amount due.
For rescheduling, please contact us at [email protected] or by calling +43 660 605 0000. If a rescheduled appointment is done in less than 24 hours before the initial arriving time and date, 100 percent of the total booking can be charged depending solely on www.nowayout-escape.at discretion.
Please arrive 10 minutes before your scheduled reservation time. Make sure you have ample time to allow for traffic and parking. Your punctuality is greatly appreciated. Since your ticket reserves the room for one hour, in case you show up late, your game time will be decreased. If the rest of your group arrives on time, they will be allowed to start without you.
Customer can cancel their games at any time. No refunds will be made.
If you arrive more than 15 minutes after the agreed time and date, this appointment will be forfeited and 100 percent of the booking will be charged as a cancellation fee.
In case of no-show on the booked date at the booked time, the entire booking amount will be due. There is no substitute date possible.
3.1 The use of personal belongings of any kind, as well as the taking of smartphones, digital cameras, video, DVD and similar image or sound recording devices by game participants and their companions are prohibited within the entire operating facility.
3.2 Visiting or participating in company events is at your own risk. Parents are responsible for their children.
3.3 Anyone who harasses other visitors, does not comply with the orders of the supervisory staff or bid signs or otherwise interferes, can be directed without any claim for reimbursement of the game price of an escape room. In the event of force or destruction of the facility, the game may be terminated prematurely without refund.
3.3 Persons under the influence of alcohol, drugs or other psychoactive substances as well as persons suffering from a serious illness such as epilepsy, cardiovascular diseases, claustrophobia, panic attacks, or malaise in dark rooms, or even persons who are afraid of their condition in the room (some narrow spots) could worsen, participation in the games is prohibited.
3.4 Smoking and handling open flames, as well as carrying dangerous objects (eg puncture and firearms, etc.) that could cause personal injury or death, is strictly prohibited.
3.5 The customer is liable for damages to property and pecuniary loss caused by negligence or intent. Any theft or attempted theft will be reported and a handling fee of 500 EUR will be charged.
3.6 Food and beverages in the game rooms is are not allowed.
3.7 The supervisor is entitled to search the bags and clothing of the game participants before entering and leaving the game room. If a player denies or hinders the search, access to the game rooms will be denied without reimbursement of the fee. If, after the player has entered the game room, he has taken one of the prohibited items into the game room, the player will be deported without reimbursement of the paid fee.
3.8 It is not allowed for a customer to climb against the wall. Any damage to the room done by a customer has to be reimbursed.
3.9. Applying physical force against floor, walls, ceiling, doors, locks and game elements is strictly prohibited.
3.10 Complaints must be made in any case before leaving the venue. A later claim is excluded.
4.1 In the event of damage or failure to comply with the Company rules - either intentionally or simply by not following the rules of conduct or instructions of the staff - the visitor is obliged to pay full compensation for the damage and will be suspended with immediate effect. The company reserves the right to take legal action.
4.3 Company is not responsible for the safety of your possessions.
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www.nowayout-escape.at is developed for groups, or 2-6 players. You may use www.nowayout-escape.at escape rooms and services at your own risk. Children under the age of 10 must be accompanied by an adult. The games are not recommended for anyone under age 8. Fees can vary by game rooms, and seasonality. By visiting the Site, you represent, warrant and covenant that all materials of any kind submitted by you to www.nowayout-escape.at through the Site or for inclusion on the Site will not plagiarize, violate or infringe upon the rights of any third-party including trade secret, copyright, trademark, trade dress, privacy, patent, or other personal or proprietary rights.
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